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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Cindy Fay

November 16, 2023

5  out of  5 rating by Cindy Fay
"I am very happy with the service I receive. My questions are answered, and changes or requests are made promptly. Unfortunately, I had to put in a claim this year, a lightning bolt hit the back of my home. I cannot say enough how well the claim went. Five stars to service and claims! Thank you!"

John Locke

November 15, 2023

5  out of  5 rating by John Locke
"I am very impressed with State Farm. I never had renters insurance before and agent Matt over the phone made it so uncomplicated quick and simple. I would recomend him and this company to anyone looking for insurance."

LJ Carey

August 15, 2023

5  out of  5 rating by LJ Carey
"We have used this office for years for all of our insurance needs both personal and business. Great staff and excellent customer service!"

Susan Smith

August 10, 2023

5  out of  5 rating by Susan Smith
"So grateful for the help with getting my Insurance! Particular shout out to Mark Blair. I highly recommend State Farm."

Ben and Tracy Searles

June 29, 2023

5  out of  5 rating by Ben and Tracy Searles
"Rich Yacyshyn has been our State Farm agent for over 20 years and has always been the best. He and his team are extremely knowledgeable. They do a great job explaining all of your options to you without making you feel obligated. I would recommend his office to anyone who wants great coverage and a great relationship with their insurance agent(s)."

David Lambert

June 10, 2023

5  out of  5 rating by David Lambert
"I have been with Rich since he took over the office from my previous State Farm agent. He and his office have always been proactive in helping me maintain the correct level of coverage for my needs. Though I have not had many claims the process has quick and painless. Add to that the fact that their policy pricing is very competitive you have a win win situation"

Deborah Cheever

February 10, 2023

5  out of  5 rating by Deborah Cheever
"We have always found the staff to be very responsive to our needs whenever we have had questions or clarifications about our policies. Rich Yacyshyn and staff are friendly, knowledgeable and professional to do business with."

Hilda Weiss

February 2, 2023

5  out of  5 rating by Hilda Weiss
"We have been customers of Rich Yacyshyn for well over 30 years. He and his entire staff have always been extremely responsive to any questions we have had and take as much time as needed to explain things and ensure that we have the policies we need. We would highly recommend them as agents."

Judith Richard

February 2, 2023

5  out of  5 rating by Judith Richard
"Recently found Emerald at State Farm! The customer service that she provided is exceptional. I have been in business for nearly 25 years and NO ONE has ever given me and my business the over the top customer service like Emerald. Additionally, I just have her do liability insurance for my grandson's business and again OVER THE TOP service. Whatever your insurance needs are talk to State will not be disappointed."

David Ross

December 8, 2022

5  out of  5 rating by David Ross
"Very friendly and responsive."

Gary Rothe

November 28, 2022

5  out of  5 rating by Gary Rothe
"We have been with Rich's office for a little over a year. He took the time to go over our policies with us to help us understand the details which we greatly appreciated! Earlier this year, our windshield was struck by a rock on the highway. Our claim was handled promptly, and the windshield was replaced in short order. We needed to have the new windshield recalibrated at our local dealer at our expense. I dropped the bill off at Rich's office that same afternoon, and a check was cut and mailed to me within three days. We are very satisfied with the service Rich and his staff provide."

Lois Magenau

October 13, 2022

5  out of  5 rating by Lois Magenau
"I recently had a meeting with Rich Yacyshyn to review my policy with State Farm. He was very throrough, articulate and patient. I felt good after our meeting. I also would like to point out that I have always been very pleased with his agency and his staff when I have had a claim."

Marilyn Jenks

August 11, 2022

5  out of  5 rating by Marilyn Jenks
"Our switch from a previous insurance carrier resulted from an accident. The person who was at fault for the collision contacted his insurer, State Farm, and within ten minutes from arriving home, State Farm had called to let us know they were taking care of everything. With such excellent customer service, that we had not always received from our insurer, we immediately determined that State Farm was our choice and have never regretted our decision. Congenial, caring, informative are just a few of the words that describe this agency. Thank you Mark and Rich!"

Stephen Henninger

August 7, 2022

5  out of  5 rating by Stephen Henninger
"Rich has been my agent for over 30 years. Every time I have had a question or needed help they have responded promptly, if not immediately. They have always been friendly like a neighbor not a business."

Ruth Davis

July 7, 2022

5  out of  5 rating by Ruth Davis
"It was a pleasure to have Rich come to the house and talk about our insurance policies. We have been with State Farm for years!!"

Bob Fortin

July 6, 2022

5  out of  5 rating by Bob Fortin
"I worked with Emerald for my insurance needs and am abundantly pleased with the results. After being with a different carrier for many years Emerald put together a comprehensive insurance package for multiple properties, multiple vehicles and a personal liability policy that saved me thousands of dollars. Thank you Emerald"

Bonnie Caprarello

June 29, 2022

5  out of  5 rating by Bonnie Caprarello
"I have been a state farm customer for at least 30 years and Rich has been my insurance agent from day 1. Thanks Rich! I would recommend him to anyone as he does a great job."

Mark Blair

May 21, 2022

5  out of  5 rating by Mark Blair
"I have to give it 5 stars...I work there! I think we're pretty good though, come see for yourselves"

Janet Shaw

March 16, 2022

5  out of  5 rating by Janet Shaw
"The staff of Rich Yacyshyn's office in Concord, NH is always there when we need them. Rich is always helpful and available and dedicated to giving the best service. Emerald is wonderful. In a day of automatic texts and impersonal voicemails, Emerald stands out as excellence in customer service. She exemplifies customer advocate skills, and I am forever grateful for her assistance and numerous follow-ups during a recent incident where I needed help with a claim ."

Yvonne Hall

January 7, 2022

5  out of  5 rating by Yvonne Hall
"The staff at this office has been extremely helpful with choosing the best combination of home and auto insurance which has resulted in considerable savings compared to our previous carrier. They also went above and beyond with technical issues with the drive and save program."

David Doremus

January 1, 2022

5  out of  5 rating by David Doremus
"Quick and easy"

Sam Morrow

November 27, 2021

5  out of  5 rating by Sam Morrow
"Emerald, a member off the team at this office, was extremely helpful and patient in finding the perfect policy to fit my needs. Any questions I had were promptly and thoroughly answered. I would highly recommend their services. Thank you Emerald & Rich!"

Richard Kleinschmidt

November 5, 2021

5  out of  5 rating by Richard Kleinschmidt
"Rich and his staff have always looked out for us and helped us with our insurance needs. We have all all our insurance with them - car and homeowners."

David Hall

October 18, 2021

5  out of  5 rating by David Hall
"I have gone to Rich Yacyshyn for my insurance needs for about 30 years and have found him and his team to always be very responsive no matter what my questions are. Rich is genuinely interested in his clients having the appropriate insurance, and will meet as often as necessary to explain various options. What I appreciate most is he does not try to sell insurance that you don't need and will just say to you that you already have what is necessary. I have found him to be a person I can trust, making it a pleasure to do business with him."

s maddox

September 4, 2021

5  out of  5 rating by s maddox
"We have been doing business with Rich Yacyshyn, for many years. Thankful that he is our "Go to Guy" thankful that anything we need, he and his team are a phone call away."